Contact

We’re Here to Help!

If you have any questions about your order, shipping, returns, or general inquiries, please feel free to contact us anytime. Our team is always happy to assist you.

Customer Support

Our customer support team aims to respond to all inquiries within 24–48 business hours.

How to Contact Us

🏠 Address:
720 Goyne Dr, Jeffersonville, Indiana 47130, United States

📧 Email:
sales@ecrize.shop

📞 Phone:
+1 626 391 5520

🌐 Website:
Ecrize.shop

Business Information

Website Name: Ecrize.shop

Order Support

When contacting us regarding an order, please make sure to include:

  • Your order number

  • The email address used during checkout

This helps us resolve your issue as quickly and efficiently as possible.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Standard Time – EST)

Closed on weekends and U.S. public holidays.

Important Notice

Please note the following:

  • Order cancellations are only possible before dispatch

  • Once an order has been shipped, it cannot be cancelled

  • Standard shipping time is 7–15 business days after dispatch

For more information, please review our Shipping Policy, Cancellation Policy, and Return & Refund Policy.