Returns + Exchanges

Last Updated: February 2026

Thank you for shopping with Ecrize. We want you to be satisfied with your purchase. Please review our policy carefully.

1. Business Information

Business Name: Ecrize
Address:
720 Goyne Dr
Jeffersonville, Indiana 47130
United States

Email: sales@ecrize.shop

2. Return Eligibility (15 Days)

You may request a return within 15 days of receiving your order.

To qualify for a return:

• The item must be unused and in original condition

• The item must be in original packaging

• Proof of purchase is required

Returns requested after 15 days of delivery will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Final sale or clearance items

• Used, worn, or altered items

• Items damaged due to misuse

4. How to Request a Return

To start a return, email:

sales@ecrize.shop

Please include:

• Your order number

• Reason for return

• Photos (if damaged or incorrect item)

Do not send items back without approval.

5. Return Shipping Costs

• If the item is defective, damaged, or incorrect, we will cover return shipping.

• If returning due to change of mind, the customer is responsible for return shipping costs.

6. Refund Process

After we receive and inspect your return:

• You will be notified of approval or rejection.

• Approved refunds will be issued to the original payment method.

Refunds typically take 5–10 business days to reflect in your account.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number.

We will offer a replacement or full refund after review.

8. Order Cancellations

Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellation may not be possible if processing has begun.

9. Contact Information

Ecrize
720 Goyne Dr
Jeffersonville, Indiana 47130
United States

Email: sales@ecrize.shop